Terms / Delivery / Returns
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Please be aware that all Specialised Covers Fabrics come with a guarantee. However each material will have its own guarantee time period ranging from 1 to 3 years. Please check on the product page of the cover you have purchased for the specific guarantee length. All guarantees on Specialised Covers materials are only valid within the UK. Any cover used outside the UK will have its guarantee and warranty voided. Guarantees and agreements become void if a cover has been purchased second hand.
We will never pass on your credit/debit card details. Our website uses the Shopify Secure Payment Gateway to process your transaction, so you can buy in confidence. Our customers also have the option to pay securely for items through their Pay Pal account. We will never store your debit/credit card details.
Tow Pro, PLUS or Elite
Please be aware that all Specialised Covers Tow Pro's are NOT to be used for storage purposes. If used for storage you invalidate your warranty and Specialised Covers or 1st Portal Network Ltd will not be responsible for any issues you have with the cover or your caravan due to this misuse.
Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email firstname.lastname@example.org or phone 001744 416530 with your enquiry.
We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.
Please Contact us before returning any ‘Bespoke’ goods or items.
Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of 1st Portal Network Ltd.