Terms / Delivery / Returns
UK Delivery is FREE via DPD, 24 hour, Once your Tow Pro has been manufactured and quality checked. This FREE Delivery applies to anywhere in the UK, including the Highlands and Islands of the UK. Manufacturing is normally 4 weeks from order date. Customers who leave their email address and / or mobile phone number when placing an order will also receive tracking information via DPD. This can also be tracked here - There is no need to contact us during this manufacturing period asking for an update or where is your cover is. Answer will be its in production.
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Please be aware that all Specialised Covers Fabrics come with a guarantee. However each material will have its own guarantee time period ranging from 1 to 3 years. Please check on the product page of the cover you have purchased for the specific guarantee length. All guarantees on Specialised Covers materials are only valid within the UK. Any cover used outside the UK will have its guarantee and warranty voided. Guarantees and agreements become void if a cover has been purchased second hand.
We will never pass on your credit/debit card details. Our website uses the Shopify Secure Payment Gateway to process your transaction, so you can buy in confidence. Our customers also have the option to pay securely for items through their Pay Pal account. We will never store your debit/credit card details.
Tow Pro, PLUS or Elite
Please be aware that all Specialised Covers Tow Pro's are NOT to be used for storage purposes. If used for storage you invalidate your warranty and Specialised Covers or 1st Portal Network Ltd will not be responsible for any issues you have with the cover or your caravan due to this misuse.
Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email firstname.lastname@example.org or phone 001744 416530 with your enquiry.
We reserve the right to offer a refund up to the total full value of the item purchased on any Non Bespoke products within 14 days of receipt by customer.
Goods must be returned in their original condition by the customer in all cases.
Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.
Please Contact us before returning any ‘Bespoke’ goods or items.
Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of 1st Portal Network Ltd.
As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:
- Slight colour variations
- Slight fit variations
- Different style of pipings and seams
- Different size and weight
Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.
WE WILL NOT ACCEPT THE FOLLOWING
1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suit you or the end result does not meet your expectation.
2.Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
3.the customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.
4.Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.
Please be careful when opening your parcel.
Unfortunately we are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.